[HCoop-Discuss] [docelic, ntk] Cracking down on negative balances

[Omry Yadan]

1. I hope there will be a few warning emails (T-4 months, T-3.5 months,
T-0.25 months?)  sent automatically when the user balance approach 3
months worth of payments.

2. this essentially means that there is a deposit of 3 months that
cannot be used by the user.

what is the purpose of this deposit?


Adam Chlipala wrote:

> We seemed to agree a few months ago on a change in the way that we deal 
> with low member balances.  I've done my part of the implementation 
> needed to switch to the new approach.  I'll summarize the changes here 
> and then list what remains for other people to do.
>
> - The point of this plan is to prevent members from sticking around and 
> being charged, even after they owe us money.  Our bylaws allow us to 
> kick out folks who are delinquent for three months, thus we set a magic 
> "deposit" amount at 3 months' estimated dues, based on each member's 
> pledge amount.
> - When the difference between what a member has paid us and what he has 
> been charged goes below his deposit amount, we freeze his account.  All 
> of his data should be maintained, but he shouldn't be able to do 
> anything with HCoop besides read e-mail sent to his HCoop address.
> - When the difference between what a member has paid us and what he has 
> been charged goes to 0, the board votes this person out of the co-op, 
> unless there are mitigating circumstances.  Lack of response by the 
> member in question to billing inquiries implies that we will vote him out.
>
> I changed the portal to display balances as not including a fixed 
> deposit amount, and I updated the low balance e-mail reminder robot to 
> use the new terminology.
>
> The main technical component missing is a script for freeze drying a 
> member, taking down all of his services until he pays and we run an 
> un-freeze drying script.  I've opened a bug for this against docelic, 
> who expressed interest in doing it before.
>
> We should also have an official board vote confirming that this is how 
> we should do things.  Consider this my vote.
>
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