[Bond-users] card reader
Dru
dru at treshna.com
Mon Jan 5 18:16:14 EST 2009
have you looked at the pictures? was it tested before it was sent ?
It was in the case though wasn't it when it was sent? No problem with
different
voltages in Trinidad of 110v?
Can you order more parts from jaycar so another one can be built up?
jasen at tyreal.treshna.com wrote:
> On Mon, Jan 05, 2009 at 04:47:32PM +1300, Terris Yang wrote:
>
>> Hi Jasen,
>>
>> Hope you having a good holiday..
>>
>> The Client from Trinidad have emailed me with some problems of the
>> outdoor card-reader. I've copied the conversation so far for your
>> consideration. Basically the reader can't power up but when it does, it
>> shows only two solid black lines in the LCD, and nothing else.
>>
>
> sounds like it's broken.
>
>
>> Hello Terris.
>>
>>
>>>>>>> I am in the process of finishing up the test system, and I think I
>>>>>>> have a
>>>>>>>
>>>>>>> problem. I followed the directions for the HY 805A smart card reader,
>>>>>>> but
>>>>>>>
>>>>>>> it is not powering up. From what I've found on the net regarding the
>>>>>>> setup
>>>>>>>
>>>>>>> of this device it says it needs a 5V DC supply, but the transformer
>>>>>>> that I
>>>>>>>
>>>>>>> received is a 12V model(to be connected to the serial connector that
>>>>>>> came
>>>>>>>
>>>>>>> with hte package). When I connect the adapter and the external wires, i
>>>>>>>
>>>>>>> still am unable to get the smart card reader to power up.
>>>>>>>
>>>>>>> Can you give me the contact information for the resource for
>>>>>>> installation
>>>>>>>
>>>>>>> and indicate the time that they're available as well. I know there is a
>>>>>>>
>>>>>>> significant time difference between New Zealand and Trinidad.
>>>>>>>
>>>>>>> I could also use yahoo/msn messenger as well.
>>>>>>>
>> Morning Harriram,
>>
>>>>> Thank you for emails and I apologize for the delay during the holidays.
>>>>>
>>>>> 1. Card Reader
>>>>>
>>>>> I've managed to talk to our technicians, and he suggested that the
>>>>> reader will work between 5V-12V, so it should work OK with the HY 805A
>>>>> card reader. Can you please let me know your local power voltage? From
>>>>> what I found on the internet, Trinidad using both 110V or 220V depending
>>>>> on locations. Our products have been tested under 220V environment,
>>>>> would this be the problem for the reader? or maybe we can try order a
>>>>> separate power adapter from the States for you (as it's closer to
>>>>> Trinidad).
>>>>>
>>>>> 2. Bar-code scanner
>>>>>
>>>>>
>>>>> a. If you could buy a scanner locally, can you please email us the
>>>>> manual before you buying? We would like to make sure we can reconfigure
>>>>> the scanner so it works with the software.
>>>>>
>>>>> b. Re-send you the scanner if it's urgent as the delivery might take 2
>>>>> weeks more or less but we can send the right power adapter together.
>>>>>
>> Hi Terris.
>>
>>>>> I connected a 12volt supply to the card reader(had an extra one lying
>>>>> around), however the only thing that comes up on the lcd is two dark
>>>>> solid lines. The launcher is still showing that it cannot connect to the
>>>>> scanner. The following is a sample of the messages being received. Do we
>>>>> need to get a null modem connector for this?
>>>>>
>>>>>
>>>>> ================================================================================
>>>>> Override argument -v with door_id=1
>>>>> Override argument -v with mifare_device=com1
>>>>> Override argument -v with mifare_devicetype=HY805
>>>>> Override argument -v with stationid=1
>>>>> <mifare.c:284 openserial();> Opening comm device com1
>>>>>
>>>>> Error: mifare.c: 916: sendcmd(): no response from card reader 0x0043
>>>>> (Clear Display)
>>>>> Error: mifare.c: 916: sendcmd(): no response from card reader 0x0043
>>>>> (Clear Display)
>>>>> Error: mifare.c: 916: sendcmd(): no response from card reader 0x0043
>>>>> (Clear Display)
>>>>> Error: mifare.c: 916: sendcmd(): no response from card reader 0x0043
>>>>> (Clear Display)
>>>>> Error: mifare.c: 916: sendcmd(): no response from card reader 0x0043
>>>>> (Clear Display)
>>>>> Error: mifare.c: 916: sendcmd(): no response from card reader 0x0043
>>>>> (Clear Display)
>>>>> Error: mifare.c: 916: sendcmd(): no response from card reader 0x0043
>>>>> (Clear Display)
>>>>> Error: mifare.c: 916: sendcmd(): no response from card reader 0x0043
>>>>> (Clear Display)
>>>>> Error: mifare.c: 916: sendcmd(): no response from card reader 0x0043
>>>>> (Clear Display)
>>>>> Error: mifare.c: 916: sendcmd(): no response from card reader 0x0043
>>>>> (Clear Display)
>>>>>
>>>>>
>>>>> >From what I've seen, there are a couple of options available regarding
>>>>> the scanner.
>>>>> A company locally provides the Symbol ls1203 and the symbol ls2208.
>>>>> Unfortunately, they do not have a web store, so I have to wait until
>>>>> morning to get the nod as to whether they have the scanner in stock or
>>>>> not. Would these be an option? The scanners are a bit pricier than the
>>>>> one that you quoted (your price of 85USD versus the local price of 143
>>>>> USD).
>>>>>
>>>>> If it becomes quicker to acquire these items locally, we would need to
>>>>> arange to have a refund for the difference.
>>>>>
>>>>> Thank
>>>>>
>> Hi Harriram,
>>
>>>> Does the reader come up with a clock at all? It sounds like the reader
>>>> could be damaged either during transit or got blown up by having too much
>>>> power. If so, an another one needs shipping.
>>>>
>>>> For the scanner, can you please get a copy of the manual for the one you
>>>> would like to purchase and send it to us? We'll need to see if it's
>>>> compatible with the software. A refund will be given once it's confirmed.
>>>>
>>>> Sincerely,
>>>>
>> Hi Terris.
>>
>>>> Nothing else shows up on the screen. It's as though every dot is lit on
>>>> the screen. I'm attaching an image of what the screen looks like.
>>>>
>>>> If you need to re-send a card reader, I would suggest sending the barcode
>>>> scanner as well.
>>>>
>>>> I'm also attaching the manual for the two posible barcode scanners that
>>>> might be available in trinidad.
>>>>
>> Hi again,
>>
>>> Thanks for sending me the picture. It looks like you took the reader out
>>> of the plastic box? The power plug should actually goes into the black end
>>> of the serial adapter (please see photos attached). Unless we forget to
>>> put one of the adapter in the package. (sorry things were wild before the
>>> holidays and I wasn't in charge of the reader packing).
>>>
>>> I will also forward the manual to the tech team, will let you know once I
>>> heard back from them.
>>>
>>> Thanks,
>>>
>>
>> Hi terris.
>>
>>> When I got the items, the card reader was not in the plastic case. When I
>>> plug the adapter into the serial connection, the same problem occurs. The
>>> screen appears exactly as in the photo that I sent
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>> Hi Harriram,
>>
>> So you do receive the serial power adapter? Try plug the power into the
>> adpater but not the reader itself. There is a possibility that the
>> custom could take the card reader out for inspection, and if they
>> X-Rayed them, they could possibly damage the reader.
>>
>> Give it another go with the serial power adapter, and let me know if it
>> still doesn't work.
>>
>> Sincerely,
>>
>>
>> Hi Terris.
>> When I plug the power adapter into the serial connection, and I hear the
>> relay click on the small relay board. I think you may have hit upon the
>> problem with hte c805. Customs may have fried it.
>>
>>
>>
>>
>> Please advise...Thank you
>>
>>
>> --
>> Terris Yang
>> treshna Enterprises Ltd
>> 323 Manchester St
>> Christchurch, New Zealand
>> Tel: +64 3 974 9169
>> Cel: +64 21 531 906
>> Web: www.treshna.com
>> IT Consultancy - Websites - Database development - Computer tech support
>>
>
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--
Andrew Hill
treshna Enterprises Ltd
Tel: +64 3 974 9169
Cel: +64 21 660 819
Web: www.treshna.com
IT Consultancy - Websites - Database development - Computer tech support
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