[Bond-users] card reader

[jasen at tyreal.treshna.com]

On Mon, Jan 05, 2009 at 04:47:32PM +1300, Terris Yang wrote:
> Hi Jasen,
> 
> Hope you having a good holiday..
> 
> The Client from Trinidad have emailed me with some problems of the 
> outdoor card-reader. I've copied the conversation so far for your 
> consideration. Basically the reader can't power up but when it does, it 
> shows only two solid black lines in the LCD, and nothing else.

sounds like it's broken.

> 
> Hello Terris.
> 
> >>>>>
> 
> >>>>>I am in the process of finishing up the test system, and I think I 
> >>>>>have a
> 
> >>>>>problem. I followed the directions for the HY 805A smart card reader, 
> >>>>>but
> 
> >>>>>it is not powering up. From what I've found on the net regarding the 
> >>>>>setup
> 
> >>>>>of this device it says it needs a 5V DC supply, but the transformer 
> >>>>>that I
> 
> >>>>>received is a 12V model(to be connected to the serial connector that 
> >>>>>came
> 
> >>>>>with hte package). When I connect the adapter and the external wires, i
> 
> >>>>>still am unable to get the smart card reader to power up.
> 
> >>>>>
> 
> >>>>>Can you give me the contact information for the resource for 
> >>>>>installation
> 
> >>>>>and indicate the time that they're available as well. I know there is a
> 
> >>>>>significant time difference between New Zealand and Trinidad.
> 
> >>>>>
> 
> >>>>>I could also use yahoo/msn messenger as well.
> 
> 
> Morning Harriram,
> >>>
> >>>Thank you for emails and I apologize for the delay during the holidays.
> >>>
> >>>1. Card Reader
> >>>
> >>>I've managed to talk to our technicians, and he suggested that the 
> >>>reader will work between 5V-12V, so it should work OK with the HY 805A 
> >>>card reader. Can you please let me know your local power voltage? From 
> >>>what I found on the internet, Trinidad using both 110V or 220V depending 
> >>>on locations. Our products have been tested under 220V environment, 
> >>>would this be the problem for the reader? or maybe we can try order a 
> >>>separate power adapter from the States for you (as it's closer to 
> >>>Trinidad).
> >>>
> >>>2. Bar-code scanner
> >>>
> >>>
> >>>a. If you could buy a scanner locally, can you please email us the 
> >>>manual before you buying? We would like to make sure we can reconfigure 
> >>>the scanner so it works with the software.
> >>>
> >>>b. Re-send you the scanner if it's urgent as the delivery might take 2 
> >>>weeks more or less but we can send the right power adapter together.
> 
> Hi Terris.
> >>>I connected a 12volt supply to the card reader(had an extra one lying 
> >>>around), however the only thing that comes up on the lcd is two dark 
> >>>solid lines. The launcher is still showing that it cannot connect to the 
> >>>scanner. The following is a sample of the messages being received. Do we 
> >>>need to get a null modem connector for this?
> >>>
> >>>
> >>>================================================================================
> >>>Override argument -v with door_id=1
> >>>Override argument -v with mifare_device=com1
> >>>Override argument -v with mifare_devicetype=HY805
> >>>Override argument -v with stationid=1
> >>><mifare.c:284 openserial();> Opening comm device com1
> >>>
> >>>Error: mifare.c: 916: sendcmd(): no response from card reader 0x0043 
> >>>(Clear Display)
> >>>Error: mifare.c: 916: sendcmd(): no response from card reader 0x0043 
> >>>(Clear Display)
> >>>Error: mifare.c: 916: sendcmd(): no response from card reader 0x0043 
> >>>(Clear Display)
> >>>Error: mifare.c: 916: sendcmd(): no response from card reader 0x0043 
> >>>(Clear Display)
> >>>Error: mifare.c: 916: sendcmd(): no response from card reader 0x0043 
> >>>(Clear Display)
> >>>Error: mifare.c: 916: sendcmd(): no response from card reader 0x0043 
> >>>(Clear Display)
> >>>Error: mifare.c: 916: sendcmd(): no response from card reader 0x0043 
> >>>(Clear Display)
> >>>Error: mifare.c: 916: sendcmd(): no response from card reader 0x0043 
> >>>(Clear Display)
> >>>Error: mifare.c: 916: sendcmd(): no response from card reader 0x0043 
> >>>(Clear Display)
> >>>Error: mifare.c: 916: sendcmd(): no response from card reader 0x0043 
> >>>(Clear Display)
> >>>
> >>>
> >>>>From what I've seen, there are a couple of options available regarding 
> >>>the scanner.
> >>>A company locally provides the Symbol ls1203 and the symbol ls2208. 
> >>>Unfortunately, they do not have a web store, so I have to wait until 
> >>>morning to get the nod as to whether they have the scanner in stock or 
> >>>not. Would these be an option? The scanners are a bit pricier than the 
> >>>one that you quoted (your price of 85USD versus the local price of 143 
> >>>USD).
> >>>
> >>>If it becomes quicker to acquire these items locally, we would need to 
> >>>arange to have a refund for the difference.
> >>>
> >>>Thank
> 
> 
> Hi Harriram,
> >>
> >>Does the reader come up with a clock at all? It sounds like the reader 
> >>could be damaged either during transit or got blown up by having too much 
> >>power. If so, an another one needs shipping.
> >>
> >>For the scanner, can you please get a copy of the manual for the one you 
> >>would like to purchase and send it to us? We'll need to see if it's 
> >>compatible with the software. A refund will be given once it's confirmed.
> >>
> >>Sincerely,
> 
> 
> Hi Terris.
> >>Nothing else shows up on the screen. It's as though every dot is lit on 
> >>the screen. I'm attaching an image of what the screen looks like.
> >>
> >>If you need to re-send a card reader, I would suggest sending the barcode 
> >>scanner as well.
> >>
> >>I'm also attaching the manual for the two posible barcode scanners that 
> >>might be available in trinidad.
> 
> 
> Hi again,
> >
> >Thanks for sending me the picture. It looks like you took the reader out 
> >of the plastic box? The power plug should actually goes into the black end 
> >of the serial adapter (please see photos attached).  Unless we forget to 
> >put one of the adapter in the package. (sorry things were wild before the 
> >holidays and I wasn't in charge of the reader packing).
> >
> >I will also forward the manual to the tech team, will let you know once I 
> >heard back from them.
> >
> >Thanks,
> 
> 
> 
> Hi terris.
> >When I got the items, the card reader was not in the plastic case. When I 
> >plug the adapter into the serial connection, the same problem occurs. The 
> >screen appears exactly as in the photo that I sent
> >
> >
> >
> >
> >
> >
> 
> 
> Hi Harriram,
> 
> So you do receive the serial power adapter? Try plug the power into the 
> adpater but not the reader itself. There is a possibility that the 
> custom could take the card reader out for inspection, and if they 
> X-Rayed them, they could possibly damage the reader.
> 
> Give it another go with the serial power adapter, and let me know if it 
> still doesn't work.
> 
> Sincerely,
> 
> 
> Hi Terris. 
> When I plug the power adapter into the serial connection, and I hear the 
> relay click on the small relay board. I think you may have hit upon the 
> problem with hte c805. Customs may have fried it.
> 
> 
> 
> 
> Please advise...Thank you
> 
> 
> -- 
> Terris Yang
> treshna Enterprises Ltd
> 323 Manchester St
> Christchurch, New Zealand
> Tel: +64 3 974 9169
> Cel: +64 21 531 906
> Web: www.treshna.com
> IT Consultancy - Websites - Database development - Computer tech support