[HCoop-Discuss] Surprise $2500 Bill For Bandwidth Overage @ Peer1

[Joseph Yaworski]

This situation is absurd. They're refusing to respond to us or work with 
us in any way, and I don't see any reason why we should pay this bill if 
they're refusing to even talk to us. We want to leave amicably, but 
they're not really letting us do that. They'll grumble at us, we'll 
grumble at them. If they're not willing to look at multiple years of 
good will and consistent business because we're leaving, that's horrible 
business and we should advocate others move from them too.

On 2018-12-11 11:38, j.c.hallgren at juno.com wrote:
> Well, maybe we could do like unreputable companies do more than once:
> go out of business and leave debts behind and form a new company doing
> same thing with same owners....
> 
> Please note: message attached
> 
> From: Clinton Ebadi <clinton at unknownlamer.org>
> To: hcoop-discuss at hcoop.net
> Subject: Re: [HCoop-Discuss] Surprise $2500 Bill For Bandwidth Overage 
> @ Peer1
> Date: Mon, 10 Dec 2018 18:10:46 -0500
> 
> 
> 
> Clinton Ebadi <clinton at unknownlamer.org> writes:
> 
>> Greetings,
>> 
>> I had hoped to resolve this with Peer1 by now, but it has been two 
>> days
>> and they have ignored us, with only ten days left until they bill us 
>> so
>> I want to get this conversation started now in case they don't 
>> budge...
> 
> Some bad news -- our account representative essentially told us billing
> at Cogeco will not budge because we are leaving. Billing also seems to
> be totally blowing us off and has not responded to any of my inquiries
> even after a ticket was opened.
> 
> I've demanded that they tell us exactly how many minutes we were over
> 5Mbps (after dropping the top 5% of samples), which I will try to use 
> to
> further the discussion (I am pretty sure we were over 5Mbps for less
> than an *hour*, making the charge patently unreasonable).
> 
> It's not *quite* time to panic (and please refrain from donating to
> cover this quite yet) -- we don't have the money to cover this in our
> bank account so it would bounce... but we do have adequate funds to pay
> our new provider.
> 
> Given that we have terminated services, all of our data has been moved
> offsite, and our hardware in the rack is worthless (aside from 
> sensitive
> data on the drives that we would like to verify is disposed of
> properly), it looks like the worst thing they can do to us in the near
> term is refuse to hand the drives over and then send some collector
> after us or sue us. Which at least gives us time to come up with 
> options
> better than shuttering the coop immediately or forking the cash over 
> for
> nothing.
> 
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