[HCoop-Discuss] Support post threading

[Adam Chlipala]

Michael Leonhard wrote:
> My only gripe with SquirrelMail is that its threading mode doesn't work
> for HCoop-Support, since the emails generated by the portal do not have
> unique subject lines.  I would like to suggest that each support ticket be
> given a unique ID, which is included in the subject line of all related
> emails.

I never intended anyone to use those e-mails as a primary source; rather,
the different views provided by the portal are meant to be where you go to
look up old exchanges, with the e-mails just being notifications of
changes.  I always delete portal e-mails after handling them.

Specialized display on the portal is always going to have the potential to
be more convenient then generic display in SquirrelMail.  I would say it
would be more productive for you to suggest improvements to the portal's
views of support tickets.