<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; "><DIV><DIV>On Feb 23, 2007, at 6:41 PM, Adam Chlipala wrote:</DIV><BR class="Apple-interchange-newline"><BLOCKQUOTE type="cite"><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Optima" size="3" style="font: 12.0px Optima">I think our member support quality is significantly better than the<SPAN class="Apple-converted-space"> </SPAN></FONT></P> <P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Optima" size="3" style="font: 12.0px Optima">average mainstream provider's.<SPAN class="Apple-converted-space"> </SPAN>The secret ingredient here is letting<SPAN class="Apple-converted-space"> </SPAN></FONT></P> <P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Optima" size="3" style="font: 12.0px Optima">members (even those who haven't volunteered for particular admin roles)<SPAN class="Apple-converted-space"> </SPAN></FONT></P> <P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Optima" size="3" style="font: 12.0px Optima">support other members.<SPAN class="Apple-converted-space"> </SPAN>This happens through our IRC channel, mailing<SPAN class="Apple-converted-space"> </SPAN></FONT></P> <P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Optima" size="3" style="font: 12.0px Optima">lists, and member support web portal.<SPAN class="Apple-converted-space"> </SPAN>The portal allows any member to<SPAN class="Apple-converted-space"> </SPAN></FONT></P> <P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Optima" size="3" style="font: 12.0px Optima">"subscribe" to any category of support requests, giving him the chance<SPAN class="Apple-converted-space"> </SPAN></FONT></P> <P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Optima" size="3" style="font: 12.0px Optima">to read requests for help from others and suggest solutions.</FONT></P> </BLOCKQUOTE></DIV><BR><DIV>I think another point that should be added regarding Quality of Service is the actual service provided. HCoop hosting gives any given member a degree of flexibility with their service that is (from what I can tell) completely unmatched for the price. Basically, as a member I am receiving support and development efforts from various contributers, which means that I am not left maintaining my own server and Operating System. The only other service I find that comes close to this VPS hosting. However, with the more affordable VPS's, I have to do a large part of the maintenance on my own, and there is very little help from anyone else. With this coop we are able to help each other with services and solutions to problems; these are often problems that would be either expensive or impossible to solve given a more traditional hosting company.</DIV><BR><DIV> <SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Optima; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><DIV>-- </DIV><DIV>Aaron Hsu</DIV><DIV><A href="mailto:misc@sacrificumdeo.net">misc@sacrificumdeo.net</A></DIV><BR class="Apple-interchange-newline"></SPAN> </DIV><BR></BODY></HTML>